Customer Experience(CX)

SoftClouds Sales Process implementation has helped many of our client organizations in various areas including Sales, Sales support, Sales Management, Sales Marketing, Information Technology & sponsoring executives. SoftClouds solutions are equipped with embedded support for sales methodologies that drive revenue and increase sales velocity, creation of quotes, proposals, configured products and services necessary to meet every customer's needs.


Siebel Sales

Siebel Sales

Siebel Sales solutions enable organizations to share information across teams and designed to improving forecast accuracy, pipeline visibility, sales effectiveness and bottom – line results.

  • From Lead generation to Order fulfilment
  • Complete forecasting
  • Real – time data analysis
  • Automated Complex Sales Processes

For more details on our detailed expertise and projects/products completed, contact us here.

 

Oracle Sales Cloud

SoftClouds has expertise in creating SaaS applications in Oracle Cloud that are integrated with social, mobile and analytics capabilities to help deliver the needs of the market perfectly.

  • Improves Service Consistency
  • Improves Quality
  • Social solutions
  • Collaborative hub
  • Completely Streamlined

For more information about our Rapid Implementation Package available for Oracle Sales Cloud click here.

For more details on our detailed expertise and projects/products completed, contact us here.

Oracle Sales Cloud

 

Oracle CRM on Demand

Oracle CRM on Demand

Oracle CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long – term customer relationships; accelerate productivity; boost call center efficiency; and derive comprehensive, real – time customer intelligence. Oracle CRM on Demand offers a comprehensive feature set:

  • Sales: Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools.
  • Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on – demand CRM solution with a prebuilt data warehouse that allows you to combine real – time intelligence with deep historical and comparative trend analyses.
  • Integration: Focus high – value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.

For more details on our detailed expertise and projects/products completed, contact us here.

 

Salesforce Sales Cloud

Sales force automation (SFA) is the most widely used of sales tools, speeding and streamlining all phases of sales from lead management to analytics and forecasting. SFA allows clients to track all customer information & interactions in one place, effectively and efficiently. Also allows clients to quickly find experts to push deals along and then recognize them for contributions in the same system.

  • Complete Sales collaboration.
  • Trustable Sales Forecasting.
  • Sales Data management.
  • Partner & Customer Management.
  • Mobility (Salesforce1 & Salesforce Lightning)

For more details on our detailed expertise and projects/products completed, contact us here.

Salesforce Sales Cloud

SoftClouds Services implementation provides a vital day – to – day contact point between customers, users, IT services, and third – party support organizations. With embedded ITIL – compliant best practices for managing incidents, problems, change requests, and other IT service processes, SoftClouds delivers a complete, integrated IT service and support solution that improves the use of scarce resources, the speed and quality of service response, and IT cost management.


Siebel

Siebel Service

Siebel Service is available as an integrated component of Siebel CRM, when integrated with other Siebel CRM applications, Siebel equips companies to deploy next – generation contact centers that support customers, partners, and employees across marketing, sales, service and IT/ HR service management needs.

  • Improved Service Automation
  • Task Based User Interface
  • Efficient IT Service Management
  • Complete Contact Center Management
  • Helpdesk Analytics

For more details on our detailed expertise and projects/products completed, contact us here.

 

Oracle Service Cloud

To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Center experiences for a unified, cross – channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, reduce costs and effort.

  • Standalone Co – Browse Cloud Service
  • Dynamic Agent Desktop Cloud Service
  • Email Management Cloud Service
  • Outreach Cloud Service
  • Policy Automation
Service Cloud

 

Oracle CRM on Demand

Oracle CRM on Demand

Oracle CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long – term customer relationships; accelerate productivity; boost call center efficiency; and derive comprehensive, real – time customer intelligence. Oracle CRM on Demand offers a comprehensive feature set:

  • Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up – to – date information from across your organization.
  • Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months—without upfront capital expenditures or integration costs.
  • Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on – demand CRM solution with a prebuilt data warehouse that allows you to combine real – time intelligence with deep historical and comparative trend analyses.
  • Integration: Focus high – value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.

 

Oracle Knowledge

To help users of their Websites to find answers amid a growing mountain of online information, companies are turning to enterprise search (ES) or enterprise knowledge management (EKM). By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store enterprise content.

  • Answers in context of customer profile
  • Organized Knowledge Base
  • Elimination of redundant effort
  • Minimized cost of brain drain
  • Wide variety of search database

For more details on our detailed expertise and projects/products completed, contact us here.

Oracle Knowledge

 

Oracle Service Cloud Knowledge

Oracle Service Cloud Knowledge

Oracle Service Cloud Knowledge Cloud Service combines knowledge management software technology with social media collaboration for a consistent, superior customer experience. Learning continuously from every interaction, it infuses knowledge from your entire ecosystem and delivers real – time, relevant information at every touch point.

  • Knowledge Management
  • Intelligent Authoring
  • Social Collaboration
  • Self – Learning
  • KCS Verified Process flow

For more details on our detailed expertise and projects/products completed, contact us here.

 

Salesforce Service Cloud

Salesforce service cloud establishes the industry standard for call center CRM and customer self – service. Organizations get the ease and functionality to maximize the productivity of every agent and deliver customer satisfaction across every channel. Salesforce CRM Customer Service & Support can be quickly and easily extended, customized, and adapted to any customer service challenge.

  • Anywhere anytime Customer Service
  • Multi – Channel Support
  • Personalized Service
  • Interactive Console
  • Mobile Integration
  • Case Management

For more details on our detailed expertise and projects/products completed, contact us here.

Salesforce Service Cloud

Siebel

Siebel Marketing

Siebel Marketing applications are relevant and personalized, to reveal consistent features, offers and experiences based on what customers want and how they choose to get it – even as they jump from one channel to another and back.

  • Integrated Marketing Campaigns
  • Tailored Customizations
  • Multi – Channel support
  • Enhanced product recommendations
  • Assured customer loyalty

For more details on our detailed expertise and projects/products completed, contact us here

 

Oracle Marketing Cloud

Transform the way organizations approach sales and marketing with Oracle Marketing Cloud, the world's leading marketing automation and revenue performance management solution. Build and manage databases, efficiently execute marketing campaigns, score and route leads to sales and measure marketing's impact on business – all in a single product suite.

  • Better Quality Leads
  • Boosted Revenue performance
  • Improved Sales closing rates
  • Personalized campaigns
  • Distinguished Marketing analytics

For more details on our detailed expertise and projects/products completed, contact us here.

Oracle Marketing Cloud

 

Oracle CRM on Demand

Oracle CRM on Demand

Oracle CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long – term customer relationships; accelerate productivity; boost call center efficiency; and derive comprehensive, real – time customer intelligence. Oracle CRM on Demand offers a comprehensive feature set:

  • Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up – to – date information from across your organization.
  • Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months—without upfront capital expenditures or integration costs.
  • Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on – demand CRM solution with a prebuilt data warehouse that allows you to combine real – time intelligence with deep historical and comparative trend analyses.
  • Integration: Focus high – value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.

 

Exact Target

ExactTarget is a bold vision to enable companies around the world to transform how they connect with customers across sales, service, and marketing. Connect interactions from any channel or device, combining customer data and behaviors to create relevant communications that are delivered in real time, on organizations customers' terms.

  • IPersonalized Customer – focused experience
  • Real time interactions
  • Automatic monitor & response
  • Smart conversations
  • Predicted customer journey

For more details on our detailed expertise and projects/products completed, contact us here

Exact Target

 

Pardot

Pardot

For B2B, Pardot is the go – to marketing automation tool for marketers looking to supercharge Salesforce into an all – in – one marketing powerhouse. Pardot differentiates itself with an intuitive interface, above & beyond implementation, training & support, affordable price and best of overall value.

  • Email Marketing
  • Lead Scoring & Grading
  • Prospect Tracking
  • ROI Reporting
  • Social Marketing

For more details on our detailed expertise and projects/products completed, contact us here.

 


Custom Apps development in Force.com

Custom Apps development in Force.com

From the foundational elements that you build on, to the tools and services that you build apps with, the Salesforce Force.com Platform gives you everything you need to build integrate, and manage — at lightning speed. Robust API's with ultra-speed development, and more to help organizations unlock their back office, integrate and connect everything, faster.

  • Apex Code Development
  • Visual Force Development
  • Salesforce Portal Development
  • Salesforce Mobile Application Development
  • Chatter Integration and Development
  • Lightening Development

For more details on our detailed expertise and projects/products completed, contact ushere.

 

App-Exchange Enablement

The AppExchange is the world's largest marketplace of business applications. Pre-integrated with Salesforce and ready to go for everything from sales, service, ERP, and every industry under the sun. It has a proven ecosystem of apps with millions of installs and customer reviews to help you find the app that's the best match for your business.

  • Sales & Marketing
  • Customer Service
  • IT & Administration
  • HR & Finance
  • And many more pre-built Apps

For more details on our detailed expertise and projects/products completed, contact us here

App-Exchange Enablement