Job Overview:SoftClouds LLC is looking for Vice President – Knowledge Practice - with at least 15 years of experience, VP is responsible for ensuring that assigned clients are completely satisfied include generating new business (including cross-selling services), maintaining extensive client contact including establishing relationships with client senior level management, consulting with client and internal groups on new products, services, and industry insights, providing project leadership for fund/product start-up/conversions, and ensuring all service areas within the company deliver the best possible service in the industry.
Roles and Responsibilities
Overall responsibility for Sales of Knowledge Management Services & Customer Satisfaction.
Develops & Implements a comprehensive strategy that maximizes opportunities across all CRM areas & specifically for Knowledge Management.
Sells and promotes the Services of SoftClouds to customers including negotiating price, other concessions and terms and conditions of the sale.
Participates in strategic and tactical planning for the KM Team.
Field general knowledge management queries when they come in; be a visible and helpful member of the knowledge team.
Feedback regularly on progress to senior management. Manages escalation.
Develops & executes a plan to maximize revenue. Generates and achieves monthly/quarterly forecasts, and accurately predicts revenue on a monthly basis.
Required skills and experience
Solid foundation of experience within Knowledge Management, ideally with a professional services firm.
Excellent communication, influencing, team working and presentation skills, and with the ability to work autonomously.
Minimum 5+ years of sales or sales management experience within technology industry.
Ability to resolve customer satisfaction issues.
Demonstrated leadership skills. Effective written and verbal communication skills, ability to present to large and small audiences.
Ability to negotiate price, other concessions and terms and conditions. Strong quantitative, analytical and conflict resolution abilities.
High level proficiency in the use of the Microsoft Office suite of products, including Excel (including macros and formulas to manipulate data), Word and PowerPoint.
Facilitation and leadership of workshops and community practices both face-to-face and virtually delivered
Strong numeracy and literacy skills, with data analysis experience, and a keen eye for detail.
Excellent prioritization and time management skills.
Eagerness to contribute in a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Education / Experience
Bachelor's Degree from a four-year college or university; or one or two years of related experience and/or training; or equivalent combination of education and experience
SoftClouds LLC is an Equal Opportunity Employer. As such, SoftClouds LLC is committed to a policy of equal employment opportunity
for employees and applicants for employment.