Oracle offers the broadest and deepest portfolio of Customer Relationship Management (CRM) solutions that address all customer touch-points and provide superior functionality to support the specific business needs for organizations of every size to deliver a rich customer experience.

As a gold partner of Oracle, SoftClouds delivers excellent cutting edge solutions by using the proven, best practices across the verticals & horizontals of diversified CRM technology.

Siebel CRM:

Oracle’s Siebel CRM helps organizations differentiate their businesses to achieve maximum growth & profit. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations in day today business.

SoftClouds design & implement solutions in SIEBEL - has tailored to most of the industry specific needs & requirements. Our complete, proven, and optimized solution lowers customer costs and accelerates performance & scalability.

SoftClouds Horizontal Competency Practices are common which can be used for any domain. We can take example Siebel Systems’ Call Center Practice, which is prepared to help with the design, development, and deployment of a complete call center solution that includes business process design, infrastructure, and hardware and software customization.

SoftClouds also have hands on proven expertise in delivering perfectly tailored solutions specific for the following industries. We offer end to end application services to keep your business-critical software optimized and aligned with your organizational needs as on date with the market.

Horizontal Applications

Vertical Applications

We efficiently handle:

Applications

Expert Skills

Upgrade Services

SoftClouds solution include:

• CRM Planning, Design, Application Development, Implementation, and Support
• Integration of processes involving SFA and Call Center
• Interface design and development (interface with Customer Master and Sales)
• Siebel-Actuate Reporting
• EIM, database administration, data migration, and data maintenance
• Upgrade of the application from older Siebel version to the latest Siebel 8 version
• Enhancement of the system to enable access from handheld and mobile devices
• 24×7 production support, bug fixes, and continual feature enhancements

Fusion CRM:

Part of Oracle Applications, Oracle Fusion Customer Relationship Management (CRM) is a 100 percent open, standards-based set of integrated CRM modules that improves the way sales professionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle Fusion CRM is designed to deliver unprecedented business insight into sales performance management.

SoftClouds by using Oracle Fusion CRM uniquely delivers a wide range of functionality purpose-built for sales executives, sales reps, and sales operations professionals who must deliver more revenue with the same resources. A powerful foundation for selling, we seamlessly co-exists with and supports complementary Oracle Fusion CRM product modules.

Oracle Fusion CRM helps sales professionals outsmart their competition by planning, prospecting, collaborating and closing smarter. The system’s embedded business intelligence delivers unprecedented insight into sales planning and sales performance management, so that sales representatives and sales leaders can sell smarter.

With the Oracle Fusion CRM Customer Center, sales representatives can gain a complete customer view with one easily accessible resource. Gain an instant perspective on your customer, including an updated organizational structure, key products and competitors, and recent financial information.

Oracle Fusion CRM includes many other capabilities that deliver rich interactions within Oracle Fusion CRM and support activities across other Oracle Fusion Applications – all with a common look and feel one would expect from a single provider solution – from Welcome and ‘Navigator’ pages to Discussion and Forum areas. Common components include attachments, tasks, interactions, notes and activities. Furthermore, objects such as resources, employees, a calendar, and currency conversion are shared with Fusion Human Capital Management. And the product object is shared with Oracle Fusion Supply Chain Management.

We are specialized Fusion CRM in:

• Sales Dashboard
• Sales Forecasting
• Activity Stream
• Lead Management
• Opportunity Management
• Customer Center
• References and Competitors
• Assignment Manager

We also take care of the following:

• Integrated territory management, quota management, and incentive compensation for optimal sales coverage Advanced sales forecasting for better monitoring of performance to plan
• Sales prospecting tools to generate higher-quality leads
• Applications that work the way salespeople work, to maximize productivity
• Available on demand or on premise to meet your organization’s business needs

Oracle CRM On Demand

Oracle CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call centre efficiency; and derive comprehensive, real-time customer intelligence.

• Complete and comprehensive: Get everything you need for your sales, marketing, and service teams—and an optional, virtual call centre.
• Superior usability: Drive higher adoption among workgroups.
• Industry-specific functionality: Get value sooner with solutions tailored to your industry.
• Embedded contact center: Get agents up and running anywhere they have access to an internet connection and a phone.
• Award-winning analytics: Take advantage of the hosted CRM industry’s only embedded analytics offering.
• Easy customization, integration, and expansion: Focus high-value resources on your business, not your IT infrastructure.
• Prebuilt integration to Oracle back-office applications: Dramatically increase sales agent productivity while ensuring your customer data is consistent and accurate.
• Low, predictable costs: Forecast IT costs effectively with pricing starting at only US$70 per user per month.
• Global: Oracle CRM On Demand easily supports multiple languages and currencies.

Comprehensive Features

Oracle CRM on Demand offers a comprehensive feature set:

• Sales: Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools.
• Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization.
• Marketing: Transform the way you market to your customers with an integrated solution that makes your marketing team work more efficiently, more effectively, and with greater accountability.
• Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months—without upfront capital expenditures or in tegration costs.
• Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on-demand CRM solution with a prebuilt data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.
• Integration: Focus high-value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.
• Industry Solutions: Only Oracle CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other hosted CRM solutions, Siebel CRM On Demand Industry Editions feature out-of-the-box business processes, data models, object models, and business logic designed to support the unique requirements of these industries.

SoftClouds Implementation

Customer Relationship Management (CRM) is a multi-faceted approach to improving one’s business through the successful acquisition and retention of a select customer base. CRM encompasses more than a technical solution. Before implementing any kind of application for automating and improving customer relationship handling, an organization must understand its customer market and define a strategy for changing the way it conducts business so that it becomes customer-centered. It must also prepare its staff for the resulting cultural change in their approaches to handling customer-related issues (e.g., call center and sales representatives must learn new ways of interacting with customers). In other words, a CRM strategy and readiness initiative (i.e., CRM Assessment) must first take place if the implementation of a CRM technical solution is to be successful.

• Imagine
• Invent
• Define
• Give life to your dream (PROTOTYPE)
• Build
• Verify
• Deploy
• Sustain
• Dwell in the profits

Siebel Upgrade

SoftClouds is among the first Siebel systems integrators to have developed and implemented proven methodologies and tools to successfully guide Siebel customers through the upgrade to the latest version of Siebel and the Oracle Business Intelligence platforms. Moreover, we have “battle-tested” our approach with one of the fastest Siebel 8 upgrades performed to date.

As an Oracle Certified Partner, SoftClouds provides the expertise, methodologies, and tools you will need to successfully upgrade your Siebel CRM environment.

SoftClouds’s Siebel Upgrade offering, coupled with the new factory model, provides you an easy, scientific and cost effective way to upgrade your existing Siebel CRM application to an all new and enhanced Siebel 8.x and draw advantages from newer features and business processes.

Our Certified Consultants will help you to answer questions such as:

• Does your release have a supported upgrade path?
• Should we re-implement or upgrade to the latest version?
• How long will it take to implement & GO LIVE successfully?
• What is the most cost efficient & less time consuming way to upgrade?
• Can we implement new features or modules during an upgrade?

We understand that every organization is unique; there is no one-size-fits-all solution. Therefore, flexibility is a key component for an upgrade. Based on the unique requirements of your implementation and your available resources, we will recommend a mixture of services to provide you with a flexible upgrade solution.

CRM Health Check

The CRM Health Check Service uses the current state and to develop future vision for customer relationship management. As a result, a well communicated CRM strategy, a well-anchored CRM business case and a well-planned implementation approach can be delivered. Benefits include:

• Checking the existing system
• Review Oracle Parameters
• Review of Table space Setup
• Checking Dumps & Trace files
• Checks on Custom Databases
• Security architecture