Industry Solutions


Automotive

SoftClouds Automotive CRM solution provides answers & guidance to every component of the pain points from managing dealers to the end customers. The intuitive system helps you to build and maintain Sales & Service departments from the start to the end without any loss of data in the middle. It's a single, powerful source of comprehensive customer insight, accessible by all your people, departments and legacy systems.

For more details on our detailed expertise and projects/products completed contact us here.

 

Airline

SoftClouds expertise in providing solutions to the airline industry is the right blend in a loyalty program- superior membership experience; innovative loyalty program features and personalized differentiated service across all customer touch-points.

SoftClouds Loyalty solution enables airlines to easily manage membership tiers with a variety of options to assign and modify tier status through configurable rule-based point calculation capabilities.

For more details on our detailed expertise and projects/products completed contact us here.

 

Hi-Tech

SoftClouds Automotive CRM solution provides answers & guidance to every component of the pain points from managing dealers to the end customers. The intuitive system helps you to build and maintain Sales & Service departments from the start to the end without any loss of data in the middle. It's a single, powerful source of comprehensive customer insight, accessible by all your people, departments and legacy systems.

For more details on our detailed expertise and projects/products completed contact us here.

 

Consumer Goods

SoftClouds expertise in providing solutions to the airline industry is the right blend in a loyalty program- superior membership experience; innovative loyalty program features and personalized differentiated service across all customer touch-points.

SoftClouds Loyalty solution enables airlines to easily manage membership tiers with a variety of options to assign and modify tier status through configurable rule-based point calculation capabilities.

For more details on our detailed expertise and projects/products completed contact us here.

 



Financial Services

Financial Services CRM applications developed by SoftClouds, can help financial services institutions achieve the goals as well as maximize top- and bottom-line growth. They deliver a combination of transactional, analytical, and engagement features to manage all customer-facing operations in day-to-day life.

For more details on our detailed expertise and projects/products completed contact us here.

 



Travel & Hospitality

SoftClouds in-depth, proven domain knowledge and technological skills - helps our customers to address critical challenges including operational, quality, and cost challenges. SoftClouds solution bridges the intermediate space between business and technology, which optimize costs and enhance customer experience in the Travel industry.

For more details on our detailed expertise and projects/products completed contact us here.

 



Pharmaceutical

SoftClouds Pharma solutions facilitates a single, complete source of profile information for customers of pharmaceutical and biotech companies, regardless of where the relationship exists. This unified view of the customer can be used to accurately validate physicians and other influencers, segment customer groups, tailor a product pitch to meet individual needs, or respond proactively to a medical information inquiry, allowing pharmaceutical organizations to better respond to customer needs.

For more details on our detailed expertise and projects/products completed contact us here.

 

New-Generation Automotive Solution with Automotive, IoT & Siebel

In the ever changing Automotive Industry, automobile manufacturers need to rethink improving their customer experience leveraging existing enterprise systems data from sources like Siebel, E-business through Big Data, Cloud, Mobile & IOT Initiatives.

Softclouds, with its expertise in Siebel and Oracle IOT Cloud has a solution to merge these Innovative Technologies — Telematics & IOT with Oracle Siebel CRM to provide automotive OEM's with the capabilities necessary to provide personalized customer experiences. The solution connected data from automobiles flowing into Oracle IoT with the customer data available in Siebel – and could showcase multiple use cases like Predictive Maintenance, Upsell and Cross-sell to consumers and Proactive & Personalized Customer Experience.


 

Cross Platform Knowledge Connector BRIDGES TECHNOLOGY GAP IN KNOWLEDGE MANAGEMENT

SoftClouds has built an Oracle Knowledge connector that can inject the advanced capabilities of an Oracle Knowledge product like Knowledge Advanced (KA) into an existing, non-Oracle CRM system. This helps leverage many of the features of KA from within the existing CRM UI, creating a seamless integration experience for end-users.

The connector was developed in response to an increasing demand from customers of non-Oracle CRM systems, who enjoy the benefits of using a robust CRM application, but are looking to enhance the knowledge capabilities of their system.

Some major highlights of the Knowledge Connector include the ability for service desk users to use the Natural Language Search engine of Knowledge Advanced (KA) right from within the cases that are in progress. Once the user has found the knowledge they need to resolve the case, the Knowledge Connector also offers an easy way to link the article to case at the click of a button. Best of all, the search will be able to leverage KA's ability to federate search, which means that the search engine will not only bring back KA articles, but also content that exists outside of KA, such as articles authored in the existing CRM system, or web documents that can be crawled and indexed by KA's powerful content processor.


 

QUPPLET – ASK. DON'T QUERY. AN INNOVATIVE NATURAL LANGUAGE BASED SEARCH PRODUCT FOR SIEBEL CRM

Qupplet is an innovative product that uses Natural Language Processing (NLP) to allow users to query Siebel databases using plain English. It then extracts the relevant information from the database and provides users with the answers to their "questions". Qupplet allows Siebel Users to save time on their questions than the traditional queries done by users.

Qupplet provides customers with a choice to deploy the product on premise or on cloud based on their preference – a key differentiator of Qupplet in comparison to other NLP tools in the market. Other attractive features of Qupplet are: automatic spell correction, automatic timeline checks, multiple intent query and intent calculation from the text. In the future versions of Qupplet, users can expect many new and enhanced features like voice commands input, graphical representation of search results, multi-language input, auto-completion of questions and other handy features.

To see a demo on Qupplet, Please click here

To know more about Qupplet, please click here


 

Fixlinks For OKM

Customers do not want to publish content that has dead links. A document with a missing image would lose content that is vital to the knowledge contained in that document. Likewise, a document that contains a dead hyperlink would be a cause of frustration to the end user. Fixlinks ensures Information Manager (IM) content contains no dead links. The tool is compatible with Oracle Knowledge Enterprise and is a standalone desktop application which checks all the links in an IM (Information Manager) document. If any link happens to be another IM document then that page is also validated. User can specify the crawl levels Fixlinks will execute on.


 

KMswitch

KMswitch addresses a long awaited need for converting data from 3rd party Knowledge Solutions into the Information Manager (IM) of Oracle Knowledge Management (OKM). KMswitch is a data conversion utility that converts XML file formats to Oracle Knowledge CMS IQ XML format. It can run on two modes.

  • A batch mode job inside OKM
  • A desktop app that can access OKM.

KMswitch runs jobs from backend and uploads data in an Oracle Knowledge Information Manager Article channel. KMswitch also sends alert messages to the business if any documents are empty/null or any arbitrary data which program does not understand so that business can correct the data manually in IM or in any other source location. Can also create/update data in Information Manager.

 



CPQ Cloud Integration with Siebel

Integrate Siebel with CPQ Cloud & address limitations of Siebel by

  • Making use of enhanced CPQ capabilities
  • Map Products between Siebel & CPQ using part no. maintained in master table of CPQ
  • Sync Back Transactions between CPQ/Siebel with Sales Agent:
    • Line & Pricing information
    • CPQ calls
  • Update Contract and Proposal documents in Siebel CRM back from CPQ
  • Provide a seamless experience to end user by using the same skin between CPQ & Siebel UI

To know more about this Integration, please click here

 



OSvC Integration with Siebel

In today's world, users are expecting to have control on business rules rather than dependent on developers to modify criteria's which is difficult or needs customization setup in native Siebel. SoftClouds accelerator provides an unique opportunity to leverage Oracle Service Cloud functionality with existing Siebel deployments and help you experience best of both worlds. Some of the key returns of the solution are:

  • Modernizing legacy applications by Cloud enablement is quick/cost effective
  • Hybrid Cloud helps organizations to modernize legacy applications on top existing rich data and business processes
  • Augment existing Siebel application with Customer Portal, Knowledge Management and Chat

 

 



Campus Experience for Oracle Service Cloud

Student recruitment is naturally one of the biggest challenges facing higher education today. Higher educational institutions need a more effective way to positively engage and satisfy candidate students and families. SoftClouds Campus Experience offers powerful capabilities that facilitate self-service research of institution frequently asked questions (FAQs). It also provides an efficient method of requesting campus tours and consultations focusing on application, enrollment, financial and other administration topics. These seamless interactions contribute toward positive dealings with the school that help guide the student to the appropriate higher educational decision.