Job Overview: As a Business Analyst you will be responsible for providing technical / functional support to prospective clients & customers while ensuring customer satisfaction with minimal supervision. You will also act as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard CRM presentations and demonstrations. Present and articulate advanced product features and benefits, product future direction and overall CRM solutions. Design, validate, and present CRM software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Develop and manage high quality technical, professional client relationships.
Roles & Responsibilities
Helps Sales Teams in Pre-Sales activities by helping demo, present and discuss business issues and propose solutions
Translate business strategy and requirements into well-architected solutions that best leverage the CRM platform
Lead technical design sessions to design technical solutions aligned with client business objectives
Manage technical delivery of custom development, integrations, and data migration elements of a CRM implementation
Develop custom solutions and integrations leveraging the CRM platform
Manage technical scope and client expectations
Communicate as needed with Project Manager, Senior Developers, Subject Matter Experts (SMEs), Quality Assurance and Product Manager to ensure architectural vision for the product.
Demonstrate technical and business thought leadership
Be a credible subject matter expert to clients and partners on sales cycles and marketing events
Coach and mentor junior technical resources and own responsibility for ongoing technical development of technical resources on CRM projects
Required Skills & Experience
Proven ability to design, optimize business processes & integrate business processes across disparate systems
Minimum five years CRM platform and integration experience
Direct configuration experience using CRM point-and-click developer interface
Strong background in CRM design & development of enterprise systems as part of a complete software product lifecycle
Familiarity with agile software delivery methodologies such as Scrum
Deep functional and technical understanding of SaaS, PaaS, IaaS and other Cloud Computing Services
Excellent client-facing written and oral communications skills
Previous experience in implementing CRM with other technology
Deep functional knowledge of sales and support business processes
Good Domain Knowledge on CRM, Exceptional understanding of CRM Platforms & Technical Architecture
Bachelor's degree in a technical discipline or equivalent.
SoftClouds LLC is an Equal Opportunity Employer. SoftClouds LLC is committed to a policy of equal employment opportunity for employees and applicants for employment.