Cloud Chatter-July 2017

Balaji Ramachandran,

Founder and CEO, SoftClouds LLC

A Special Message

As we move into the second half of 2017, we'd like to highlight recent accomplishments and our plans for what should be an extremely strong Q3 with our partner, Oracle.

SoftClouds achieved remarkable Oracle CX application sales success in the first half of 2017 and should set records during the remainder of the year! Several of our projects this year are very interesting and significant and we wanted to share the highlights with you.

I hope you find this newsletter insightful.

Oracle recently interviewed Asokan Ashok, the CTO of SoftClouds at the Modern CX Conference 2017 in Las Vegas and HERE is what he had to say on the
Future of Customer Experience.

Click HERE for more videos on latest trends/technologies.


Oracle Knowledge Advanced Connector for a Canadian Telecoms Provider

An internationally recognized Canadian-based telecommunications infrastructure provider recently purchased subscription rights to Oracle's Knowledge Advanced (KA). SoftClouds built a custom data loader to merge data from the customer's standard Oracle Service Cloud tables with data captured by the KA Connector from external sources.

Enabling Multi-Org for Oracle Service Cloud & Oracle Sales Cloud for a Chinese Conglomerate

A Chinese multi-national corporation with numerous U.S. subsidiaries leveraged SoftClouds to enable a group-wide deployment of Oracle Sales Cloud that provided each of their business units with their own access to Sales Cloud. In addition, SoftClouds deployed Service Cloud for two of the business units.

Siebel Migration for a Large U.S. Airline

A large airline based in the USA engaged SoftClouds to evaluate and ultimately deploy the Siebel IP 2013 eLoyalty application functionalities in Open UI based object manager. As part of this engagement, SoftClouds assessed and identified the proper Siebel Modules for Open UI and performed the migration. SoftClouds also provided post Go-Live Support to address any post upgrade issues like UI and functional issues.

Projects in Progress

Service Cloud – Siebel Hybrid Cloud Integration for an Automotive OEM

U.S. Sales and Marketing subsidiary of a global conglomerate engaged SoftClouds to design, develop and implement Service Cloud Integration with Siebel for Dealer Complaint Management, Email Management & Knowledge Management.

Oracle Knowledge Management – Salesforce Integration

A client well-known for their design, performance analysis, and service assurance systems for next-generation network technologies is leveraging SoftClouds' expertise for its Customer Service Center sites, as well as integrating their Salesforce CRM with Oracle Knowledge Management based KB.

Oracle Knowledge Advanced – HCM Integration

One of North America's largest independent manufacturers of consumer packaged goods leveraged SoftClouds to implement Oracle's Knowledge Advanced (KA) solution for them. With the addition and integration of KA alongside their HCM application, they will round out a complete feature set and enhance their HCM solution, as well as making support available on a 24x7 basis for employees seeking to make direct inquiries of the HR Knowledge base.

- Paresh Majethia

New Customers

Oracle Sales Cloud Implementation for a Infrastructure Provider

SoftClouds led the implementation of Oracle Sales Cloud (OSC) for a leading fiber optics and infrastructure provider. With offices around the world, our client desired to centralize its CRM activities into a robust but easy to adopt system. The client, not yet ready to move into a full CPQ system, also requested SoftClouds to implement a 'CPQ lite" system to enable the client to generate quotes and invoices directly from the OSC system.

Deployment of Oracle Sales & Marketing Cloud for a Landholding Organization

SoftClouds was engaged by a large landholding organization to assist in the deployment of Oracle Sales and Marketing Cloud. Because of the unique nature of our client's activities, SoftClouds needed to examine a wealth of documents and customer information to integrate into the Oracle Sales Cloud deployment. In addition, because our client has very unique marketing approaches to its existing and new customers, we had to create a seamless integration with Marketing Cloud and ERP.

Oracle CPQ Deployment for a Manufacturer

Working with a nearly 80 year old military grade manufacturer, SoftClouds will implement an Oracle CPQ deployment. Given the customer's unique needs for security, accuracy and ease of use, the customer selected SoftClouds to bring this CPQ system to life. After extensive requirements gathering activities with the customer, SoftClouds configured a flexible, robust and easy to use CPQ system that will meet our client's needs for years to come.

Oracle Sales Cloud & CPQ Cloud Deployment for a Sales/Distribution Company

SoftClouds was retained by a highly customer focused manufacturing, sales and distribution company that was looking for an Oracle Sales & CPQ Cloud deployment to bring their sales process into an automated mode. Given our client's unrelenting focus on service, we needed to bring them a tightly integrated cloud based solution that enabled them to maintain the high touch customer service to which their customers have become accustom.

Implementation of Oracle Sales Cloud

SoftClouds implemented Oracle Sales Cloud for a customer that builds intelligent solutions for all industries. The client develops technologies that automate processes for better business, healthcare and customer service practices; revolutionizes manufacturing and distribution processes and technologies; and accelerates new products to market. The Client needed an innovative CRM solution to automate the Sales Process and SoftClouds was chosen as a Solutions Partner for their implementation. We will be customizing some aspects of OSC for the needs of the client.


SoftClouds sponsored CRY San Diego's very first Cricket tournament on Saturday, June 17 at the Walker-Wangenheim School Park.

SoftClouds & Oracle hosted Happy Hour @Rural Society in Washington, DC exclusively for CoStar Group employees, as a thank you for being an important customer to Oracle's Cloud Platform.

Some Exciting Upcoming Events !!!

SoftClouds will be hosting its annual summer gathering at the Del Mar Races! Date: Aug 25, 2017

If you are interested – Contact Us.

SoftClouds & Oracle will be Co-sponsoring the Siebel CRM Roadshow at the Offices of Oracle in Phoenix.

If you are interested – Contact Us.

SoftClouds will be presenting at the Oracle OpenWorld 2017 from October 1-5, in San Francisco.

If you are interested – Contact Us.

Latest Blogs

The Gold Rush — Predictive Analytics in CRM

The technological landscape today has been shaped by amazing advances in what we can process, how computers understand us, and what computers can tell us. Users today expect so much more from technology than ever before. We expect technology to connect us, and give us... Read More

4 Reasons on why CPQ Cloud is right for your Company

Configure Price Quote (CPQ) is a powerful ­­­sales tool that enables companies to produce accurate and highly configured sales quotes for customers — especially in complex sales transactions. CPQ software allows for product, pricing, and business rules which are often... Read More

Six Reasons Automotive OEMs need to get their CRM's Future Ready

The auto industry has changed dramatically since 1908 when the Ford Model T was introduced. While the Model T was revolutionary (at the time) it was the creation of the assembly line that led to the boom of the automobile industry in the 1920s. Equipped for driving... Read More

Recent Videos

Our Innovations

SoftClouds is building a platform, "tConnect", that allows users to manage their IoT Connected Smart Devices remotely. Some striking features of tConnect are as below.

  • tConnect could be used by Service Reps, Consumers, and Partners to manage all the devices and their relationships.
  • It would also have an admin interface for Service Providers to analyze, monitor & administer all of its Customers devices.
  • It will support purchase, service, and usage experiences of all devices and interactions between them.
  • tConnect will also leverage all the existing functionalities from Oracle Sales Cloud and IoT Cloud.

We hope you enjoyed reading this newsletter.

If you have any questions, or would like to find out more about SoftClouds and our extensive experience in CRM, please email us at "marketing-at-SoftClouds-dot-com"