Job Title:
Delivery Head - India
Location:
India Only (Remote)
Job Overview:
SoftClouds is looking for a Delivery Head who is passionate about delivering excellence in
client projects by building and managing a world-class team. This is a leadership position where
you’ll work across multiple technologies, platforms, and clients
ensuring projects are being delivered successfully. You’ll be very comfortable understanding and
navigating the big picture without sacrificing attention to detail. With direct visibility and
ownership of the project and resource portfolios,
you’ll need to take proactive and reactive decisions to ensure optimal service delivery. The
primary role of the Delivery Head is to take ownership of the day-to-day operational
relationships between information technology service
delivery and the client business. This involves managing and coordinating the appropriate
resources to ensure optimal service delivery and ensure that all issues raised are resolved
according to the applicable procedures and service
level requirements.
Responsibilities:
- Own and manage the delivery organization for success.
- Strengthen delivery practices with Agile/Waterfall and any other relevant development methodologies and build capabilities within the teams.
- Own the delivery governance with customers and connect with them on a regular basis in building confidence and working towards their success.
- Work closely with client partners, sales teams and pre-sales teams on the RFPs, proactive proposals, commercial estimates and enabling delivery team readiness.
- Monitor resources for high utilization and billability.
- Create and maintain required tools to track project profitability in real time.
- Consistently and clearly communicate project status issues, concerns, and risks to SoftClouds USA and company leadership.
- Be comfortable stepping into challenging projects and turning them around into successes.
- Understand resource needs and partner with HR/Ops to grow the resource pool.
- Balance project and resource needs against financial constraints.
- Manage key client projects by communicating effectively with clients, project team members, management, and project stakeholders on status, issues, risks, and project goals and objectives.
- Develop strategic plans and set timelines for the teams.
- Demonstrate continuous improvement of productivity resulting in increases in cost-effectiveness and value.
- Ensure processes are in place to protect consistent service quality proactively.
- Constantly improve the quality and inter-working of the whole virtual service team, including other partners and suppliers.
- Identify account growth opportunities to be converted into sales prospects.
- Ensure all contract deliverables are met within the timelines specified in the Statement of Work.
- Contribute to project methodology and ensure methodology and technology standards are met.
- Be a champion for your delivery team. Mentor team members, especially in regard to company values and vision.
- Mentor, Motivate, and Challenge the team to get the best results.
- Other responsibilities as needed
Qualifcations:
- Minimum of 15+ years of technology consulting experience with a leading multinational consulting firm
- Demonstrated experience in leading multiple high-performance teams across multiple technologies/clients
- Demonstrated ability to help teams achieve delivery outcomes and quantifiably improve delivery metrics
- Expert understanding and usage of Agile and Waterfall methodologies Experience in bending the methodology to resolve project issues
- Direct experience in the fields of Oracle CX, Salesforce CRM, application development, database management, AWS, IaaS, PaaS, iPaaS
- Deep solutioning knowledge in Salesforce Automation (SFA), Customer Service Automation, Marketing Automation, Field Service Automation, Knowledge Management, and eCommerce
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong organizational skills, and ability to work independently and manage multiple projects simultaneously
- Ability to work across multiple time zones and balance multiple priorities
- Career experience and prior growth through client support and advisory technical role (solution architect, system administrator, technical account manager, or equivalent)
- Experience managing large in-person and remote teams to world-class levels
- Master’s degree in Computer Science or MBA, or other relevant fields strongly preferred
Interested? Send your Resume and Cover Letter to info-at-softclouds.com