Salesforce Sales Cloud

Salesforce Sales Cloud is a customer relationship management platform designed to support sales, marketing, and customer support in both business-to-business (B2B) and business-to-customer (B2C) context.

Find and manage leads better.

Manage customer and sales details.

Sell from anywhere on any device.

Forecast sales more accurately

Create and track quotes and orders.

Get real-time sales insights

Collaborate across your company

Cross-sell and upsell more easily

Customize and automate processes

Connect sales info to any app.

Salesforce Service Cloud

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Service Cloud can "listen" and respond to customers across a variety of social platforms and automatically route cases to the appropriate agent. Social customer service is integrated with Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the customer to inform responses.

Agent workspace

Case management

Knowledge management

Service process automation

Omnichannel routing

Service analytics

Computer telephony integration (CTI)

Asset and order management

Salesforce Community Cloud

Salesforce Community Cloud is a online community management software that enables businesses to create and manage online communities for customers and employees. This software can be customized to host a variety of solutions such as self-service portals and message boards. Businesses commonly use Community Cloud as a customer service tool, where customers can communicate with each other and provide information on support issues.

Partner Relationship Management

Customer Service

B2B Commerce

External Apps & Portals

Salesforce CPQ Cloud

Salesforce CPQ automates end to end quoting, pricing, and back office order management processes. Salesforce CPQ improves sales productivity and helps you close more deals. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ which is 5-10x easier to implement than on premise CPQ applications. Salesforce CPQ is part of the innovative quote-to-cash apps from Salesforce that enable companies to easily and accurately manage the entire deal close process—from generating quotes and configuring orders to collecting cash.

Configure Quote & Price

Guided Selling

Solution configurator

Pricing Engine

Quote Generation

Contracted Pricing

Automated Renewals

Contract Amendments

Install Base Management

Approvals

Advanced Order Management

Simplified ERP Integration

Salesforce DevOps (Copado)

Copado gives enterprises an integrated solution for every part of the development process. Copado helps to build release pipeline and the flow of data and metadata between environments. Supports organization in the continuous delivery and continuous integration, improve governance and compliance and reduce costs.

Configure Quote & Price

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Automation

Visibility

Pipeline Builder

Compliance

Salesforce Commerce Cloud

Salesforce commerce platform offers both B2C and B2B model. Salesforce Commerce is the e-commerce solution that gets you to market faster; gives you a connected view of your customer across marketing, commerce, sales, and service; and provides a modern, B2C-like online experience for your B2B customers. Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all the B2B functionality they demand.

B2C Commerce

B2B Commerce

Order Management

Content Management

Commerce Platform

Pricing

AI for Commerce