SoftClouds | Predicting the Future of CRM

Blogs

Blog 19 August 2021

Digital Transformation in Healthcare 2021

Customer Service/Support today is becoming increasingly demanding due...

Blog 12 July 2021

DevOps – The Next Best Solution for CRM

Platforms for Customer Relationship Management and Customer Experience (CRM/CX)...

Blog 29 June 2021

CPQ & Subscription – The Pillars of Subscription Economy

What has the last year and half taught us? Everything can be done DIGITALLY!...

Blog 03 June 2021

Knowledge Management & Its Impact on CX – A Strategic View

The Global knowledge management market was at $381.5 Billion in 2020...

Blog 29 April 2021

The Boom of Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP) software helps to improve business operations...

Blog 9 April 2021

Oracle Digital Assistant to Top the Fierce Global Competition

Digital assistants (DA) have evolved from basic tasks like placing online food orders...

Blog 4 March 2021

Sales in 2021 – Planning & Performance Management

The way customers have changed over the last 20 years has been one of the most exciting and challenging periods...

Blog 18 Feb 2021

Step into the FUTURE with Oracle Knowledge Advanced

Knowledge management (KM) is a process to create, share feedback, continuous improvement and share ideas, solutions across all channels...

Blog 18 Jan 2021

Automotive & Incentive Compensation – Tough Solutions

The present global automotive motors market size is $20,321 million and will grow to $25,719...

Blog 11 Jan 2021

Reinventing Customer Service: Oracle Service Cloud & Digital Trifecta

For the consumers of today, customer experience (CX) is the number one priority...

Blog 21 Dec 2020

Stop Eroding Revenue and Margins with Oracle CPQ

Increasing sales and revenues are not always a sign of rising profits. If high discounts...

Blog 20 Nov 2020

Oracle Subscription Cloud – A Futuristic Platform for Commerce

From entertainment to niche box deliveries, subscriptions are growing everywhere. With businesses focusing more on ...

Blog 09 Nov 2020

Natural Language Processing

Natural Language Processing In 2021 And Beyond – A Perspective...

Blog 07 Oct 2020

Subscription Management in 2021 and Beyond

The one word that is continuing to define societies, economies, and individuals is CHOICE. Today’s consumers...

Blog 01 Sep 2020

Oracle Field Service Cloud-A Transformational...

In a world where customer expectations have increased drastically due to the technological advancements and ...

Blog 21 Aug 2020

Oracle Jet Framework Innovation in UI/UX...

Millennials have a high affinity for technology but have a low tolerance for anything that does not work as expected and...

Blog 07 Aug 2020

Take Your Field Service Experience to the Next Level..

Field Service Management (FSM) has been witnessing rapid growth over the last few years, the rising need to differentiate...

Blog 12 May 2020

COVID19 Diaries: The New Normal - Working From Home

To say that COVID19 changed everything is an understatement. Almost overnight we went from regular trips to the grocery store, going out to restaurants and movies, and going to the office.

Blog 22 April 2020

CPQ Insights — Five Trends for 2020

CPQ (Configure-Price-Quote) refers to a suite of applications that helps to configure complex products and services.

Blog 11 April 2020

COVID19 - The Force that Triggered CX & Digital Transformation

As a famous saying goes - Real Change Takes Place in Deep Crisis. With the COVID19 crisis, face-to-face interactions have waned due to social distancing and shelter-in-place.

Blog 25 Feb 2020

The Future of Software Development with Microservices

We are living in an era when the software is eating the world. Global IT spending has already reached a total of $3.7 Trillion in 2019.

Blog 15 Aug 2019

CPQ — Modernizing the Manufacturing Industry

The sharp competition and pricing pressures have necessitated stronger selling requirements

Blog 20 Jun 2019

Big 4 Retail Breakthrough Trends

Now, the glass is more than half full for the retail industry, and the accelerating expectations of the consumers present opportunities for savvy retailers and brands who are willing to face the winds head on.

Blog 11 Jun 2019

Industry & Innovation Insights on CPQ for 2019

Technology & Mobility has recently impacted every industry in the recent past and has created a ripple effect across all verticals.

Blog 23 May 2019

Personalization & Customer Experience

2019Fast-forward to today, we are at the helm of personalization & hyper-individualization where customers are looking for instant gratification in user experience.

Blog 01 May 2019

Automotive Industry and Oracle Policy Automation

The automotive industry is facing new and pressing challenges. Globalization, individualization, digitization and increasing competition are changing the face of the industry at a faster pace.

Blog 04 April 2019

Consumers Driving CPG in 2020

Technology has already infiltrated every facet of life and has changed the ways in which goods are bought and sold.

Blog 20 Dec 2018

4 trends that will shake up the future of the CPG industry

Over the past quarter-century, the consumer-packaged-goods (CPG) industry’s growth has been nothing short of exhilarating.

Blog 6 Dec 2018

Four Realistic Digital Transformation trends for 2019

One can see Digital Transformation as a business evolution, in which marketing, sales, and customer service departments will evolve into a connected digital working environment in pursuit of improving operational efficiencies, higher profits, increased customer loyalty, and satisfaction.

Blog 20 Nov 2018

Digital Transformation for businesses in 2019

It’s almost impossible to scale a business these days without transforming digitally.

Blog 07 Nov 2018

4 CRM Trends for 2019 and beyond

The use of CRM is growing, and in a highly competitive market, it is crucial to be up-to-date with the trends.

Blog 23 Oct 2018

3 Key Questions to ask when comparing CPQ solutions in 2019

On the configure-price-quote game, it’s crucial to determine which solution will represent the company and its products the best.

Blog 19 Jun 2018

How CPQ Software Saves SMBs Time and Boosts Sales

For small-to-medium businesses (SMBs), tapping into configure, price, and quote (CPQ) solutions levels the competitive playing field.

Blog 30 May 2018

Siebel CRM 2018 - What to expect

In 2018, Siebel CRM will provide a more streamlined application update process. As we wrote in our blog Key Takeaways from the 2018 Siebel CRM Grand Tour, Oracle introduced the Continuous Delivery Model for Siebel where all future features will continue to be delivered in Updates.

Blog 26 April 2018

Oracle Modern CX 2018–4 Key Takeaways to guide your CX strategy

Being at Oracle Modern CX 2018 this year felt like attending a 3 day boot-camp for CX heroes and it was great. CX experts from Oracle and from many different companies came together to share their experiences and customer success stories.

Blog 12 April 2018

Key Takeaways from the 2018 Siebel CRM Grand Tour

The 2018 Siebel CRM Grand Tour has officially started. Co-hosted by SoftClouds and Oracle, the first stop was in Irvine, CA (April 3rd) at the Oracle Office.

Blog 08 Feb 2018

CPQ Team Won all the medals at the Sales Olympics

Both are the culmination of years of dedicated training and hard work for many athletes and sales reps who have the grit, determination, and willpower to persevere over their competitors and become top performers who win.

Blog 08 Feb 2018

3 Things Your Competitors Can Teach You About CPQ software

If you still haven't implemented a CPQ solution, it should come as no surprise that your competitors are miles ahead.

Blog 03 Nov 2017

4 Trends for CRM in 2018

In the late '80s companies used front-office applications, like contact management software, which stored and organized customers' contact information.

Blog 03 Nov 2017

6 Tips for Success in Customer Retention

Developing a good customer retention strategy is key for any business. Although companies focus their efforts on generating business from new customers, keeping current customers is even more important.

Blog 11 Oct 2017

Automotive Leadership Summit 2017 @ OOW17 — Key Takeaways

On October 2nd 2017, SoftClouds and Oracle hosted the Automotive Leadership Summit focusing on the newest technological advancements from CX, Cloud Solutions, AI and Deep Learning, and how they will change the Automotive Industry as we know it today.

Blog 10 Nov 2017

Customer Relationship Automation will be the future of CRM

Customer Relationship Management software (CRM) hasn't changed a lot since the 1990s, except that it moved from on-premise systems to the cloud.

Blog 10 Nov 2017

Differentiated Service Experience with Oracle Policy Automation

Every organizational business process, rule or procedure initially starts with policy. They are the building blocks on "how you run your organization".

Blog 20 Nov 2018

Digital Transformation for businesses in 2019

It’s almost impossible to scale a business these days without transforming digitally. Companies take the first steps into digital transformation when they purchase a marketing tool like Hubspot, Eloqua or Marketo, or a service/sales solution like Oracle Service Cloud or Oracle Engagement Cloud.

Blog 06 Dec 2018

Four Realistic Digital Transformation trends for 2019

Blog 19 June 2018

How CPQ Software Saves SMBs Time and Boosts Sales

For small-to-medium businesses (SMBs), tapping into configure, price, and quote (CPQ) solutions levels the competitive playing field.

Blog 12 Jan 2018

Investing in CPQ may be your next best business decision

Many businesses reach a point where generating quotes and proposals for customers becomes painstakingly long and inefficient.

Blog 27 Dec 2017

KCS Version 6

Knowledge Centered Support (KCS) is a particular methodology to create and maintain content in a Knowledge Management System (KMS).

Blog 13 Oct 2017

Key Takeaways From Oracle OpenWorld 2017

At this year's OpenWorld conference, Oracle presented an array of AI-powered tools across its increased cloud-based offerings that will undoubtedly benefit many businesses.

Blog 17 Aug 2017

Knowledge in Oracle Service Cloud — Picking KA vs KF?

Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and for good reasons.

Blog 31 Aug 2017

Siebel Reinvents with Innovation Pack 17

CRM has been growing in recent years. It is exploding as companies realize it is crucial to invest in CRM to stay current with the technology industry.

Blog 15 Dec 2017

The challenge with low CRM adoption

22% of salespeople still don't know what CRM is, and 40% continue to use informal methods like Excel sheets and email programs to store customer data. (source: HubSpot State of Inbound '16 ).

Blog 04 Aug 2017

The Rise of the Machines — AI & Bots

Customer experience (CX) as we know it is changing rapidly due to the combined use of technology that includes Big Data, Analytics, Natural Language Processing (NLP) and Artificial Intelligence (AI).

Blog 06 July 2017

The Gold Rush — Predictive Analytics in CRM

The technological landscape today has been shaped by amazing advances in what we can process, how computers understand us, and what computers can tell us.

Blog 08 June 2017

Six Reasons Automotive OEMs need to get their CRM's Future Ready

The auto industry has changed dramatically since 1908 when the Ford Model T was introduced. While the Model T was revolutionary (at the time) it was the creation of the assembly line that led to the boom of the automobile industry in the 1920s.

Blog 21 Dec 2016

Siebel Usage Pattern Tracking

Siebel application development is a complex process and involves many business teams.

Blog 02 June 2016

Siebel OpenUI Responsive Design Disrupting Native Mobility

The invasion of mobile devices into our lives is not a new story. Our dependency on these devices is all-inclusive with our everyday on the go demands, and more importantly business demands in which our mobile devices have to deliver.

Blog 11 Jan 2017

Search Made Simple

We believe that people face a lot of challenges to query Siebel databases. Problems arise when a company has new hires or non-technical users who wish to query Siebel databases or when existing users need to memorize the query syntax in Siebel.

Blog 04 May 2017

Sales 3.0 — Changing the Future of Sales with CRM

The growth of Customer Relationship Management (CRM) software is not slowing down. Continuing to grow at a staggering rate, the CRM industry has seen an increase use of both Mobile & Cloud-based CRM software.

Blog 17 Jan 2017

Rise of Machine Learning, Artificial Intelligence & Natural Language Processing

Machine Learning, Artificial Intelligence and Natural Language Processing (NLP) are transforming the technological landscape in a wide range of applications.

Blog 30 Nov 2016

Project Kickoff Tips for a Business Lead: From Demo to Implementation

That line from the classic poem The Rime of the Ancient Mariner could easily have been written about a dilemma faced by modern-day business owners: Although there is no shortage of new IT products continually streaming onto the market, finding the right solution for your particular needs can quickly become an overwhelming task.

Blog 14 Feb 2017

Oracle Service Cloud Agent Desktop

In the previous posts, we had published in brief about evolution of Oracle Service Cloud and how Oracle acquisitions transformed over time.

Blog 06 April 2017

Oracle, Sales & CPQ

CPQ is an acronym for Configure, Price & Quote. CPQ software enables sales teams to quickly and accurately produce sales quotes and improve the customer buying experience.

Blog 02 March 2017

Next Generation Search in Siebel

Injust the last five years, we have become more dependent on smart devices or intelligent personal assistants in our daily lives, such as with Apple's Siri or Google Home and Amazon Echo.

Blog 23 May 2017

Knowledge Mining in Service Tickets

Experience is often a good and reliable source of knowledge. Having solved a problem before gives us a head start when we are faced with the same problem or a similar one.

Blog 04 Feb 2017

Knowledge Management vs. Document Management

What are the important distinctions between knowledge management (KM) and document management (DM) systems? It's a common question posed by users who are seeking the most efficient software to streamline their internal systems.

Blog 04 Aug 2016

Knowledge Management : Going Global means more than going Multilingual

As organizations move towards globalizing their operations as a response to the changes in the marketplace, there is also an urgency to make their knowledge base available to their global users.

Blog 17 Oct 2016

Knowledge Management & Housekeeping

"Have nothing in your house that you do not know to be useful, or believe to be beautiful," a nineteenth-century English writer once advised.

Blog 05 Jan 2017

Is Cloud the Future of CRM?

Before the dawn of mainstream Customer Relationship Management (CRM), the corporate CRM landscape was populated by a variety of improvised, custom software projects developed by individual companies.

Blog 08 Dec 2016

Fully Loaded: New IoT CRM Solution Accelerates Auto OEM CX Capabilities

An Innovative New SoftClouds IoT-CRM solution for the automotive industry is giving new meaning to the term Information Superhighway.

Blog 14 July 2016

CRM,Telematics,IoT : The Emerging Landscape

The Internet of Things (IoT) is expected to surpass mobile phones as the largest category of connected devices in 2018. –Ericsson Mobility Report 2016

Blog 08 Nov 2016

CRM in the Life Insurance Industry

When consumers think of life insurance, trendy and cutting-edge aren't the descriptive terms that usually come to mind. More likely, the image is that of your Uncle Bob trying to sell you a whole life policy at Thanksgiving.

Blog 24 July 2017

Building the Next Generation Customer Service with Oracle Service Cloud

Astechnology evolves, the customers of today are starting to demand better and faster service. To keep customers happy, businesses need to evolve to resolve issues quickly and with fewer steps through multiple channels. The transformation is to be proactive rather than reactive.

Blog 19 May 2016

A Sneak Peek into Siebel Innovation Pack 2016 (IP16)

Siebel IP16 went GA in May 2016, and as Siebel Open UI Beta Testers since 2009, we at SoftClouds could see the commitment to Innovation and Consumer experience from Oracle.

Blog 18 Aug 2016

A Competitive Analysis of Oracle Service Cloud — Knowledge Advanced

Recently our product focus has shifted to a relatively new solution in the marketplace called Oracle Service Cloud — Knowledge Advanced (KA). KA is a knowledge solution that is embedded in a CRM solution.

Blog 02 Sep 2016

A Brief Evolution of Oracle Service Cloud

Oracle Service Cloud is a modern Customer Experience (CX) application that allows organizations to connect with their customers and facilitate customer experience in the customer's channel of choice.

Blog 13 Sep 2016

12 Features that might tempt KF users into considering KA

If your organization is already using Oracle Knowledge Foundation (KF), the standard knowledge solution that comes packaged with Oracle Service Cloud, you might have wondered what sets Oracle Knowledge Advanced (KA) apart from KF.

Blog 22 June 2016

5 Useful Ways to Use Decision Trees (DTs) in a Support Center

Decision Trees (DTs), like those that can be created in AnswerFlow/Process Wizard (Oracle Knowledge) or Guided Assistance (Oracle Service Cloud) are basically automated process flows that instruct users through a series of steps to resolve an issue or find information on a specific topic.

Blog 22 June 2016