Oracle Modern CX 2018- The lessons learned, the amazing customer success stories and the CX heroes who inspired us. Being at Oracle...
The 2018 Siebel CRM Grand Tour has officially started. Co-hosted by SoftClouds and Oracle, the first stop was in Irvine, CA (April 3rd) at the Oracle...
Both are the culmination of years of dedicated training and hard work for many athletes and sales reps who have the grit, determination ...
If you still haven't implemented a CPQ solution, it should come as no surprise that your competitors are miles ahead. While their revenues...
Many businesses reach a point where generating quotes and proposals for customers becomes painstakingly long and inefficient...
Knowledge Centered Support (KCS) is a particular methodology to create and maintain content in a Knowledge Management System (KMS)...
22% of salespeople still don't know what CRM is, and 40% continue to use informal methods like Excel sheets and email programs...
Customer Relationship Management software (CRM) hasn't changed a lot since the 1990s, except that it moved from on-premise systems...
In the late '80s companies used front-office applications, like contact management software, which stored and organized customers'...
At this year's OpenWorld conference, Oracle presented an array of AI-powered tools across its increased cloud-based offerings...
On October 2nd 2017, SoftClouds and Oracle hosted the Automotive Leadership Summit focusing on the newest technological...
Every organizational business process, rule or procedure initially starts with policy. They are the building blocks on "how you run your...
Developing a good customer retention strategy is key for any business. Although companies focus their efforts on generating business...
CRM has been growing in recent years. It is exploding as companies realize it is crucial to invest in CRM to stay current with the...
Knowledge Management plays a critical role in the success of a Customer Relationship Management (CRM) implementation, and ...
Customer experience (CX) as we know it is changing rapidly due to the combined use of technology that includes Big Data...
As technology evolves, the customers of today are starting to demand better and faster service. To keep customers happy...
The technological landscape today has been shaped by amazing advances in what we can process, how computers understand us...
Configure Price Quote (CPQ) is a powerful sales tool that enables companies to produce accurate and highly configured...
The auto industry has changed dramatically since 1908 when the Ford Model T was introduced. While the Model T was...
Experience is often a good and reliable source of knowledge. Having solved a problem before gives us a head start when we...
The growth of Customer Relationship Management (CRM) software is not slowing down. Continuing to grow at a staggering rate...
CPQ is an acronym for Configure, Price & Quote. CPQ software enables sales teams to quickly and accurately produce sales quotes...
CPQ is an acronym for Configure, Price, Quote and has the three modules integrated into one product/experience. CPQ enables...
just the last five years, we have become more dependent on smart devices or intelligent personal assistants in our daily lives...
In the previous posts, we had published in brief about evolution of Oracle Service Cloud and how Oracle acquisitions...
What are the important distinctions between knowledge management (KM) and document management (DM) systems...
Machine Learning, Artificial Intelligence and Natural Language Processing (NLP) are transforming the technological landscape...
We believe that people face a lot of challenges to query Siebel database. Problems arise when a company has new...
Before the dawn of mainstream Customer Relationship Management (CRM), the corporate CRM landscape was populated by...
Siebel application development is a complex process and involves many business teams. As app developers, we need to understand...
An Innovative New SoftClouds IoT-CRM solution for the automotive industry is giving new meaning to the term Information Superhighway...
That line from the classic poem The Rime of the Ancient Mariner could easily have been written about a dilemma faced by modern-day...
When consumers think of life insurance, trendy and cutting-edge aren't the descriptive terms that usually come to mind. More likely, the image...
Have nothing in your house that you do not know to be useful, or believe to be beautiful," a nineteenth-century English writer once advised...
KA is a cloud knowledge management (KM) solution within Oracle Service Cloud designed to meet customer demands for modern ...
Oracle Service Cloud is a modern Customer Experience (CX) application that allows organizations to connect with their customers ...
Recently our product focus has shifted to a relatively new solution in the marketplace called Oracle Service Cloud - Knowledge Advanced...
As organizations move towards globalizing their operations as a response to the changes in the marketplace, there is also an urgency...
The Internet of Things (IoT) is expected to surpass mobile phones as the largest category of connected devices in 2018.
Decision Trees (DTs), like those that can be created in AnswerFlow/Process Wizard (Oracle Knowledge) or Guided Assistance...
The invasion of mobile devices into our lives is not a new story. Our dependency on these devices is all-inclusive with our everyday...
Siebel IP16 went GA in May 2016, and as Siebel Open UI Beta Testers since 2009, we at SoftClouds could see the commitment to Innovation...