Increasing sales and revenues are not always a sign of rising profits. If high discounts are applied during the sales process to close a deal, the gross profits will be reduced over time. In the subscription economy, giving high discounts or selling outdated products/services will not only have a long-term impact on the potential revenue earned, but also have a negative impact on the operating costs. Missing an upsell/renewal opportunity is another driving factor for eroding revenues and profit margins.
Erosion is best described as any negative effect that is aimed at the revenue, income, or properties of an organization. It is a risk factor that must be considered, especially when considering the lifecycle of the business or the duration of the economic market. There are different types of erosion like revenue, profit, and asset. Know more about them.
Revenue and Margin erosion can happen due to various reasons in a sales process and here are some of my top reasons:
Configure Price Quote is a middle office software integrated with CRM in the front end and ERP in the backend. This makes the sales process streamlined, faster, and organized. Know more about Why CPQ is right for your company.
The CPQ Market will reach $872.8 Million by 2025 with a compound annual growth rate of $19.23%. The growing adoption of smartphones, the rising popularity of mobile apps, and the growing need for high productivity are some of the major factors driving market growth.
Advanced CPQ software lets you customize individual customers' contracts and sales quotes, introduce discounts, promotional deals, or other adjustments to the regular price. In addition, CPQ reduces the possibility of user error by drawing from reliable data sources to auto-populate fields. Why CPQ matters and how it can affect your growing business?
The following points show how CPQ can prevent margin erosion in your business:
Oracle CPQ provides a distinct advantage over many of the other CPQ products in the market. For now, it is the only CPQ product that can integrate CPQ with multiple frontends and back-end applications to create a complete end-to-end solution for a sales process.
Oracle CPQ can integrate with over 20+ Backoffice solutions like E-Business suite from Oracle, NetSuite, SAP etc., and CRMs like, Oracle CX Sales, Salesforce, and Microsoft Dynamics 365.
Oracle CPQ has a powerful rules engine to handle complex product configuration rules. It supports the direct sales, reseller, and self-service channels. It has robust support for subscription orders, including renewals, amendments, suspensions, terminations, order stacking and subscription billing via an integration with Oracle Subscription Management Cloud. Why Oracle CPQ is right for your company?
The below image shows the User Journey & how Oracle CPQ helps to increase revenue, prevent erosion and provide an accurate quote.
Some of the key differentiators of Oracle CPQ over the competitors are:
Oracle CPQ is proven to work at enterprise scale with more than 8 implementations of 10,000 users or more. Oracle is a Leader in Gartner Magic Quadrant, due to its market presence, comprehensive CPQ functionality and the scope of its quote-to-cash offerings.
There has been a quantum leap across the industries in digital transformation. A McKinsey Survey found that the pandemic has significantly accelerated the pace of adoption of digital transformation technologies, as well as speeding up other business changes.
CPQ will be in the center of these digital transformation initiatives and helps organizations define and market strategic visions for their product. CPQ will play a key role in the digital transformation journey helping to transform three key areas of the enterprise: customer experience, operational process, and business model.
The asset-based ordering feature of Oracle CPQ is used to sell tangible assets or subscriptions for services delivered over a period (e.g. cell phone service, cable service, office Wi-Fi, etc.). It can store the assets or can be integrated with a 3rd party asset management system.
CPQ would play a key role in helping organizations succeed in the digital economy. It would help Sales representatives build and get the quote without an error to the customer, also simplify the quoting process for partners and self-service portals, ensuring an accurate quote. CPQ can speed up the sales cycle and help the sales rep confidently deliver a quote that is priced for winning the deal. Upsell and cross-sell will help to transform an average deal into a highly profitable deal.
In years to come, we will see more organizations implementing Oracle CPQ to transform their business process, move into the digital economy, and support the subscription economy. More organizations would move from legacy systems to cloud-based systems and oracle CPQ would help in this journey helping in removing functional silos, more collaboration in the selling process and also help organizations to extend the business model and sell across multiple channels. All along the process, CPQ will help to plug in all the erosion in revenue.
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This post was written by Srikesh Menon - CPQ Practice Director at SoftClouds, who has 12+ years of experience with technical solution design and end to end implementations. Srikesh is also certified on Oracle BigMachines and Siebel. He specializes in developing CPQ processes, Complex Configuration of Product Catalogs, Pricing, Tracking & Approvals, Order Management, Service Management, Partner Management, and Loyalty Management modules.